Intelligent Clinical Scheduling

The Clinic

HealthcareSaaSSchedulingWeb AppInsurance Validation
Produced byuRx
The Clinic Calendar Interface
Overview

End-to-end clinical scheduling for multi-provider healthcare practices. The product supports high-volume appointment creation, provider matching, insurance validation, and rapid calendar operations without compromising accuracy or compliance.

This is a mission-critical workflow: Errors cost money, time, and patient trust. The goal was speed with zero ambiguity.

Problem

Clinical teams juggle patients, providers, services, locations, insurance rules, and availability all at once. Existing tools force linear flows, context-switching, and manual checks.

  • -Scheduling requires many variables at once, not step-by-step guessing
  • -Provider changes and duplication are common and must be instant
  • -Insurance eligibility must be validated before confirmation
  • -Calendars need to stay fast even at scale
Solution

A modular scheduling system that supports both power users and guided flows, built directly on top of the calendar.

01Keep users in context wherever possible
02Surface intelligent defaults and recommendations
03Make complex actions feel lightweight and reversible
04Treat the calendar as the system of record
Key UX Decision

Calendar-First Interactions

Appointments can be created, edited, duplicated, or reassigned directly from the calendar without navigating away.

Calendar-First Interaction Patterns
Calendar-First Interaction Patterns
EditModify appointment details inline
DuplicateCopy appointment to new slot
Edit ProviderReassign with smart matching
CancelCancel with confirmation flow
Core Experience

Appointment Detail Panel

Appointment Detail Panel

The appointment panel shows all critical information at a glance:

  • - Patient name with appointment title (Hannah Moore x John Doe)
  • - Quick actions: Duplicate, Edit Provider, Cancel
  • - Service Type with dropdown selection
  • - Date and Time with calendar picker
  • - Schedule type (One-time or recurring)
  • - Location & Service (Main Clinic, In-Person)
  • - Client, Overseeing Clinician, and Provider with profile links
  • - View Treatment and View Profile quick actions
Intelligence Layer

Smart Provider Matching

Providers are ranked using patient history, specialty fit, satisfaction scores, and availability. Recommendations are visible but never forced.

Smart Provider Matching Interface
Matching Criteria
Patient HistoryWorked with Hannah 8x
Satisfaction ScoreHigh satisfaction 4.9
Specialty FitExpert in child therapy
AvailabilityMorning availability
92%John Doe
80%Dr. Sarah Johnson
61%Dr. Emily Rodriguez
Guided Flow

Flexible Scheduling Paths

Users can start with a patient, a provider, or a time. The system adapts instead of enforcing a single flow.

New Appointment Workflow
Step 1Patient SelectionSearch or add new patient with DOB, insurance, preferences
Step 2Appointment DetailsService type, location (Clinic/Home/Telehealth), billable toggle
Step 3Date & ProviderSpecific or flexible time, provider with matching scores
Step 4Insurance CheckCoverage verification, authorization status, hours remaining
Step 5ConfirmationReview and confirm with success notification
Compliance Layer

Built-in Insurance Validation

Coverage, utilization, and authorization status are checked inline, preventing invalid bookings before they happen.

Insurance Validation Step
Insurance Coverage
PatientHannah Smith
InsuranceBlue Cross Blue Shield
Utilization70% used
Hours Remaining6/20h
Authorization approvedHours remaining after appointment: 5hWithin insurance limits
Information Architecture

System Structure

The Clinic System Architecture
Calendar Interface
  • - Monthly/Weekly View
  • - New Appointment Button
  • - Search & Filters
  • - Appointment Cards
New Appointment Workflow
  • - Patient Selection
  • - Service Details
  • - Date & Provider
  • - Insurance Check
  • - Confirmation
Appointment Actions
  • - Edit Appointment
  • - Duplicate Appointment
  • - Edit Provider
  • - Cancel Appointment
Admin Navigation
  • - Patients
  • - Providers
  • - Caregivers
  • - Eligibility Checks
  • - Reporting
Visual System
  • - Clean, clinical interface optimized for healthcare workflows
  • - Light theme with blue accents for trust and clarity
  • - Sidebar navigation with collapsible sections
  • - Card-based appointment displays on calendar
  • - Progress stepper for multi-step workflows
  • - Semantic color coding for status indicators

Color Palette

Background
Surface
Primary Blue
Dark Blue
Success
Warning
Outcome
+Faster appointment creation with fewer errors
+Reduced back-and-forth between admin and clinical staff
+High-confidence scheduling even in complex edge cases
+A system that scales from small clinics to large provider networks
sadra targhi — the clinic case study